General support
hello@floofly.petAccount help, bug reports, feature requests, and anything related to using Floofly.
Partnerships and press
hello@floofly.petMedia inquiries, collaboration ideas, and business partnerships.
Privacy requests
privacy@floofly.petQuestions about your data, deletion requests, or our privacy practices.
Before you email
For the fastest help with the app, include your account email and a short description of what you expected to happen versus what actually happened. Screenshots help when something looks wrong in the interface.
Floofly does not provide veterinary advice. If your pet may be unwell, contact a licensed veterinarian. Our guides and blog are for general education only.
Response time
We aim to reply to most messages within 2 business days. Privacy-related requests are handled as quickly as possible and within any applicable legal timeframes.
App access
To use Floofly, visit app.floofly.pet. Account and billing questions can be sent to hello@floofly.pet.